Protecting personal data remains a top priority at Voodoo Casino for every registered member. Dama N.V. processes all player information in compliance with the Curacao eGaming licence issued by Antillephone N.V. and internationally recognised data protection standards. This document explains how the platform handles your data across the website, mobile application and customer support interactions.
Data We Collect
The platform gathers several categories of personal information to maintain the secure operation of all services for Australian players. Each data category serves a clearly defined purpose within account management and regulatory compliance. Below you will find a detailed breakdown of every type of information collected.
Personal Identification Details
During account creation, the platform requests your full name, date of birth, email address, phone number and residential address through the registration form. This information forms the basis for account setup and the mandatory age verification required under KYC regulations. Furthermore, the security team cross-references your submitted details against uploaded identification documents to prevent identity fraud at the earliest stage.
Payment and Transaction Data
With every financial transaction, the system records the selected payment method, the amount, the timestamp and partially masked card or wallet numbers for security purposes. These records enable the proper processing of all monetary flows and support compliance with applicable anti-money laundering regulations. The platform never stores complete credit card numbers in plain text on its own servers under any circumstances.
Device and Technical Information
When you access the website or use the mobile app, the system automatically registers your IP address, browser type, operating system, device identifier and time zone. Consequently, this technical information supports fraud prevention efforts and ongoing platform performance optimisation. Additionally, it helps the security team identify unauthorised access attempts on player accounts quickly and accurately.
Activity and Behavioural Data
The platform records game histories, visited page sections, session durations, wagering records and bonus usage patterns throughout your activity. This data allows the system to deliver personalised recommendations and detect unusual gameplay patterns that may indicate risk. Moreover, anonymised usage statistics feed into the continuous development and improvement of the overall gaming experience.
Purpose of Data Processing
Dama N.V. processes collected data exclusively for clearly defined and operationally necessary purposes under the licence conditions. Every processing step relates directly to platform operation or mandatory legal obligations imposed by the regulator. The following list outlines all relevant processing purposes:
- Account management: Creation, maintenance and closure of player accounts when requested.
- Regulatory compliance: Execution of KYC and AML checks mandated by the Curacao eGaming licence.
- Transaction processing: Handling all deposits and withdrawals through the supported payment channels.
- Platform security: Prevention of unauthorised access, fraud attempts and money laundering activities.
- Player communication: Delivery of account notifications, promotional offers and support messages.
- Player protection: Analysis of gaming behaviour and enforcement of self-imposed limits and restrictions.
Data Storage and Security Measures
All personal information resides on protected servers equipped with current SSL encryption technology and enterprise-grade firewalls. Only authorised personnel with documented access permissions may view sensitive data records stored on the platform. In addition, external security firms conduct regular audits to verify the effectiveness of all protective measures in place.
The retention period depends on the specific processing purpose and the legal requirements of the licensing jurisdiction in Curacao. After an account closure, the operator retains certain records for a minimum of five years where regulatory obligations require such preservation. Subsequently, the platform performs secure deletion or complete anonymisation of the affected information.
Sharing Data with Third Parties
The operator does not share personal information with third parties for advertising purposes without the explicit consent of the player. In certain situations, however, disclosure to external parties becomes necessary for operational or legal reasons:
- Payment providers: Processing transactions through bank cards, digital wallets and cryptocurrency networks.
- Regulatory authorities: Providing information upon formal request from Antillephone N.V. or other competent bodies.
- Identity verification services: Conducting the mandatory KYC document checks required by the licence.
- Law enforcement agencies: Cooperating where there is substantiated suspicion of criminal activity such as fraud or money laundering.
All third-party recipients operate under contractual data protection agreements that safeguard your information at every stage. The operator transfers only the minimum data scope necessary for the specific purpose in each instance.
Use of Cookies
The website and mobile application use cookies and comparable tracking technologies for several functional areas across the platform. Essential cookies store session information and language preferences, forming the technical foundation for basic platform operation. Analytics cookies capture anonymised usage patterns and support continuous improvement of the user experience. You can adjust cookie settings at any time through your browser preferences, though disabling certain cookies may restrict specific platform features.
Player Rights
As a registered member, you hold comprehensive rights regarding your stored personal data on the platform. These rights apply without restriction to all players regardless of account status or VIP tier. Below you will find a summary of your available options:
- Right of access: Request a complete overview of all information stored in connection with your account at any time.
- Right to correction: Have inaccurate or outdated details rectified upon submitting a formal request to the support team.
- Right to deletion: Request the removal of your data, provided no statutory retention obligation prevents such action.
- Right to object: Object to the processing of your information for specific non-essential purposes.
- Right to unsubscribe: Deactivate promotional emails and push notifications at any time through your account settings.
To exercise any of these rights, contact the customer support team via live chat or email at support@voodoo.casino. The team typically processes all data-related requests within 30 days of receipt.
Policy Updates
The operator reserves the right to modify this privacy policy as regulatory or operational requirements evolve over time. Dama N.V. communicates significant changes through email notification and a notice displayed directly on the platform. Continued use of the website or app after an update constitutes acceptance of the revised terms. Therefore, checking this page periodically is recommended to stay informed about current data handling practices.
Contact
The support team is available around the clock via live chat and email at support@voodoo.casino for all privacy-related enquiries. For formal complaints, you may also contact the relevant data protection authority or the regulatory body Antillephone N.V. directly. In addition, the operator accepts written correspondence addressed to the registered office of Dama N.V. in Curacao.